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If you are having problems placing an order or have an issue with an order you've already received, please contact Customer Care.
Processing And Handling Time:
Once an order is placed on our website, please allow 1-3 business days for the order to be processed with a shipping label printed, prepared and packed, ready for shipping.
Canadian Shipping Policies:
Standard shipments will ship via Canada Post. You will receive a shipment notification email with tracking information once your order has shipped.
US Shipping Policies:
Standard shipments will ship via USPS. You will receive a shipment notification email with tracking information once your order has shipped.
International Shipping Policies:
Delivery times may vary. You will receive a shipment notification email with tracking information once your order has shipped.
Orders Placed During Sales and Nearing Special Holidays:
Special circumstances such as national holidays may delay the processing and preparation time as well as the duration of shipping methods for domestic and international orders.
Customs, Duties, Taxes:
All applicable customs and import duties, fees, taxes are the responsibility of the customer.
All prices are in Canadian dollars. Applicable HST or QST/PST and/or GST is charged to those orders placed within Canada. For customers residing in the United States, all prices are in US dollars. The appropriate currency is detected based on the location of the customer.
Regentroyalty.com uses secure processing called SSL Encryption Technology, which is the industry standard. SSL (Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the internet.
Regent Royalty respects our customers’ account information as private and confidential information and will never share this with any outside afflictions or individuals. Your information is secured and encrypted with the Secure Socket Layer Software.
We use “cookies” to gather information about your visits to our website and to enhance your experience. Cookies are small text files that are stored on your computer’s hard drive and used by regentroyalty.com to enhance your shopping experience by speeding up the browsing experience and website performance. Cookies also are used to personalize your experience while using the regentroyalty.com website and remembering your information when you return to the regentroyalty.com website. You can turn off all cookies, in case you prefer not to receive them. You also can have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings (e.g. Chrome; Firefox). Please note that when you have set your computer to reject cookies, it can limit the functionality of the website you visit and it’s possible that you do not have access to some of the features on the website.
We collect “click stream” data (e.g. server address, domain name, etc.) and demographic or 3rd-party audience data (such as age, gender and interests) with Google Analytics to better understand our audience. This information may be combined with information you have provided to us thereby enabling us to enhance your experience.
EXCHANGES & REFUNDS
Our goal is for you to be satisfied with your purchase from Regent Royalty. If, for any reason, you are not, we'll send you a new size, color, or style, or issue you a quick refund.
Item(s) must be in their original condition:
• Merchandise must be unworn and unwashed.
• Merchandise must have all tags attached.
Merchandise must be returned within 30 days of receipt.
Prior to returning the item(s):
• Please contact us to inform us of your return.
• When shipping your item(s) back to our warehouse, please include a copy of your original invoice.
All exchanges are dependent on current stock availability and condition of product upon inspection. If we do not have the item available, we can issue you store credit. Please allow 1-3 business days from when it is delivered for your exchange/refund to be processed. Customers are responsible to pay all shipping fees, when an exchange or a refund is requested. Shipping fees are non-refundable.
All exchanges are to be shipped via insured traceable mail in a secure package to the following address (We are not liable for packages lost in transit; please have a tracking number for your reference and proof):
Attn: Return & Exchange Department
804 - 245 Gerrard St. E.
Toronto, ON M5A2G1 CANADA
COPYRIGHT & TRADEMARKS
REGENT ROYALTY, the Stylized Lion Logo, the Lion Pattern, regentroyalty.com, regentroyalty.ca, rero.co, areyoualion.com domain names, graphics and icons used on our site and all graphics and designs shown or displayed on our merchandise are registered trademarks of Regent Royalty Inc and used under license by ®/™ Regent Royalty Inc.
All content of our website including text, graphics, logos, button icons, images, and software, is the property of Regent Royalty Inc and is protected by copyright laws. You may electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with regentroyalty.com. Any other use of our website, including reproduction and internet links, is strictly prohibited without our prior written permission.